Head of Customer Support - North America

Alpharetta, Georgia Office/Professional 80 days ago

Apply

Summary: Seeking a Head of Customer Support for North America to oversee profitability, operational management, and customer experience enhancement within the assigned territory.

Job Requirements:

  • Bachelor's degree in technical (software engineering, computer science), industrial engineering, mechanical engineering, or business.

  • Ability to obtain a Canadian work visa or TN visa.

  • 5+ years in national sales or project management of technical/industrial solutions.

  • Strong background in logistics, customer product systems, and technical service delivery.

Preferred Skills:

  • Strategic planning

  • Team leadership

  • Familiarity with automation and software solutions

Job Responsibilities:

  • Manage CS budgets to ensure revenue stability and profitability.

  • Spearhead new initiatives to expand CS revenue streams.

  • Drive improvements in service delivery and operational efficiency.

  • Lead strategic development of CS processes and technology.

  • Enhance Net Promoter Score (NPS) by implementing customer-centric tools and technologies.

  • Ensure consistency and quality in service delivery.

  • Align resource allocation with business objectives and service level agreements.



Pay Details: $120,000.00 to $140,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.entegee.com/candidate-privacy-information-statement/

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Apply

  • Flex your reach.

    When you work with us, you gain access to our expansive network of top companies that are searching for engineering and technical talent just like you.

  • Leverage our reputation.

    Sometimes it's not about what you know, but who you know. And when you know us, you're getting your foot in the right doors, shaking the right hands, and landing in the right spots.

  • Let us go to bat for you.

    We'll make sure your resume, interview techniques, and technical training and certification are in line to shine with your next potential employer. We know what they're looking for, and we know how to help you stand out.