Desktop Support Tech

Nashua, New Hampshire Technicians 40 days ago

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Summary: Seeking a Desktop Support Technician experienced in M365/O365 migrations and mobile device management for hardware/software installation, troubleshooting, and user support.

  • Requirements:

    • Experience with M365/O365 migrations

    • Experience with Mobile Device Management (MDM), preferably Intune

    • Working knowledge of computer hardware, software, and terminology

    • Familiarity with ServiceNow Ticketing system is a plus

    • Understanding of Palo Alto VPN application related to desktop support

    • 4 years of experience with HS Diploma or 2 years with associate's degree/Tech School Certificate

    • US Citizen only

  • Preferred Skills:

    • Knowledge of Intune for MDM

  • Responsibilities:

    • Support users with installation of hardware/software and networking components

    • Perform Windows 11 upgrades and deploy new replacement machines

    • Diagnose and troubleshoot computer systems issues

    • Conduct diagnostic reviews and produce error reports

    • Assist in computer studies, projects, and policy implementation

    • Design and develop standardized operational management reports

    • Provide hardware/software recommendations to users

    • Resolve end-user hardware/software problems including remote access software

    • Configure new computers and coordinate workstation upgrade/replacement process

    • Track user requests by opening cases and maintaining case histories

 



Pay Details: $30.00 to $36.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
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