IT Help Desk Agent

Laurel, Maryland Office/Professional 21 days ago

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Summary: Seeking an IT Help Desk Agent to provide technical support, troubleshoot issues, and manage user accounts in a fast-paced environment.

Requirements:

  • 2+ years of Tier 2 Enterprise IT Support experience
  • Associate's degree or equivalent combination of education and IT-related work experience
  • Hardware, software, and networking troubleshooting experience
  • Valid state-of-residence driver's license

Preferred Skills:

  • Bachelor's degree in an IT-related field
  • Experience in a call center environment and with system management tools
  • Certifications such as ITIL, A+, MCP, MCSE, ACMT, HDI Support Analyst

Responsibilities:

  • Provide support for account administration requests via multiple channels
  • Diagnose and solve technical problems related to various devices and applications
  • Create documentation and follow up with customers as needed
  • Deliver computer parts or accessories around the Lab as needed


Pay Details: $28.00 to $32.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.entegee.com/candidate-privacy-information-statement/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
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