IT Support Specialist (with SQL Focus)

Summary: Seeking an IT Support Specialist with a focus on SQL to provide remote and onsite IT support, troubleshoot technical issues, and assist with ERP database management.

Job Requirements:

• Minimum of three years of experience providing IT support in a professional capacity

• Intermediate SQL knowledge

• Experience supporting ERP databases using SQL-based applications (MSSQL, BigQuery, PowerBi, LookerStudio)

• Hands-on experience with installing, troubleshooting, and fixing desktops, laptops, printers, mobile devices and network devices (switches, wireless access points, firewalls, LAN, VPN)

• Ability to lift/move computer equipment weighing up to 50 lbs

• Experience with Microsoft Active Directory

• Must pass background check & drug test

• US Citizen or Green Card holder

Preferred Skills:

• Experience with collaboration tools (Google Workspace)

• Familiarity with virtual desktop platforms/environments

• Experience in virtual system administration

Job Responsibilities:

• Provide timely response to email and telephone assistance requests

• Accurately log helpdesk calls and use monitoring tools to ensure uptime and network health

• Visualize problems or situations abstractly for effective problem-solving

• Independently respond to employee requests for support and keep them informed of resolution timelines

• Implement solutions following company policies and procedures

• Support the IT Manager and local site leadership team professionally

• Identify user difficulties and provide specific responses

• Collaborate with internal/external resources to resolve issues quickly

• Develop/document Help Desk procedures for the training library

• Increase personal knowledge of business/technical environment to improve first-call resolution rates

• Build partnerships by demonstrating expertise and professionalism regularly

Systems Used: Paycom, ADP, Sales Force, AwardCo, Visual MFG ERP (SQL Database), Google Workspace

 

 

 

 

Pay Details: $25.00 to $30.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.entegee.com/candidate-privacy-information-statement/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance