Parts Customer Service Representative

Summary: Seeking a Parts Customer Service Representative with experience in customer service and knowledge of heavy equipment service or manufacturing.

Requirements:

• HS diploma required; Associate or Bachelor's degree preferred

• Minimum one year of customer-facing experience

• Basic understanding of heavy equipment service or manufacturing

• Familiarity with business-to-business commerce

• Proficient typing skills, 30 WPM minimum

• Excellent telephone communication abilities

• Competency in Microsoft Office suite

Preferred Skills:

• Experience with Infor software

Responsibilities:

• Develop and maintain positive customer relationships

• Act as inside sales to boost sales volume per customer

• Forward opportunities for deeper customer engagement to Parts Department Manager

• Utilize company order management software proficiently

• Assist finance department with collecting overdue payments (>60 days) for parts orders

• Adhere to company policy and ensure accurate and timely work completion

• Maintain safety standards by adhering to safety rules and conducting safety audits

• Generate revenue and profit by handling spare part orders efficiently: quoting, order entry, aiding in part identification, referring technical inquiries, and responding to order information requests

• Collaborate with production planning for scheduling inputs, lead times, and RTS dates

• Identify and solve order issues prior to entry: pricing discrepancies, profit concerns, sales contract issues, INACT or IHACT parts identification

• Assess customer urgency accurately for expedited orders

 

 

 

 

Pay Details: $20.00 to $30.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.entegee.com/candidate-privacy-information-statement/

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.