Customer Service Rep

Summary: Seeking experienced Customer Service Representatives for Production Planning in a manufacturing environment, with automotive industry exposure highly beneficial.

Job Requirements:

• Bachelor's Degree (Business or Supply Chain Management preferred)

• 3 to 5 years of Customer Service and Production Planning experience

• Experience in the automotive industry is a significant advantage

• Supply chain certifications are desirable (e.g., CPIM or CSCP)

• Ability to foster cooperation among team members and departments

• Adaptable to rapid changes in a fast-paced environment

• Analytical and problem-solving capabilities

• Proficient administrative and record keeping skills

• Intermediate to advanced proficiency in SAP ERP, MS Word, Excel, and PowerPoint

Job Responsibilities:

• Manage key customer accounts, providing updates on order status, net terms, and collections

• Perform contract reviews including verification of terms, pricing, lead times; enter data into SAP ERP system

• Acknowledge customer orders and update ASN capability per purchase order requirements

• Generate weekly customer open order reports; close out short quantity orders in SAP

• Collaborate with Customers/Finance to resolve invoice holds as necessary

• Engage with NPI team on new products and processes implementation

• Release customer orders for daily shipment within SAP system

• Join cross-functional teams to address customer service issues effectively

• Liaise with Shipping/Receiving ensuring timely material transaction

• Partner with Sales Engineering to align on customer requirements and expectations

• Monitor customer orders, plans, forecasts providing management with timely updates

• Participate actively in daily production meetings and follow up on action items

Additional Information:

Must pass drug test and background check. This position is open to US Citizens or Green Card holders. The role requires an in-person interview process. The work schedule is Monday through Friday from 8 AM to 5 PM.

 

 

 

 

Pay Details: $20.00 to $30.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.