IT Technician

Davidson, North Carolina Technicians 8 days ago

Apply
 

Summary:
Seeking an IT Support Technician to provide troubleshooting, hardware/software support, and helpdesk assistance for Windows 10 PCs and peripherals in a networked environment.

Job Requirements:

  • Bachelor’s degree in a related technical field or equivalent education/experience.
  • 2-4 years of experience providing customer support for Windows 10 and MS Outlook in a networked environment.
  • 3 years of experience supporting MS Office products and using a commercial trouble ticketing system (such as Remedy).
  • Experience troubleshooting computer hardware, software, break/fix issues, and networked environments.
  • Networking background with the ability to configure and troubleshoot network file shares and printer connections.
  • Certifications preferred: A+, Security+, Net+, Microsoft, and Dell (certain certifications required within a set timeframe).

Preferred Skills:

  • Experience with software installation, configuration, and troubleshooting.
  • Knowledge of user account setup and management.
  • Experience with peripheral installation and troubleshooting.

Job Responsibilities:

  • Provide desk-side Windows 10 workstation support in a networked office environment.
  • Support and troubleshoot MS Office and Outlook configuration issues.
  • Perform software installation, configuration, and troubleshooting.
  • Set up new users, configure network file shares, and troubleshoot printer connections.
  • Install, configure, and troubleshoot computer peripherals.
  • Manage user moves, adds, and changes.
  • Review and manage trouble ticket queues, document diagnostic activities, and escalate problems as needed.
  • Resolve and close assigned trouble tickets in accordance with SLA requirements.


Pay Details: $23.00 to $29.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.entegee.com/candidate-privacy-information-statement/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Apply

  • Flex your reach.

    When you work with us, you gain access to our expansive network of top companies that are searching for engineering and technical talent just like you.

  • Leverage our reputation.

    Sometimes it's not about what you know, but who you know. And when you know us, you're getting your foot in the right doors, shaking the right hands, and landing in the right spots.

  • Let us go to bat for you.

    We'll make sure your resume, interview techniques, and technical training and certification are in line to shine with your next potential employer. We know what they're looking for, and we know how to help you stand out.