Technical Support Engineer

Greensboro, North Carolina Mechanical Engineering 8 days ago

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Summary:
Supports the Volvo and Mack dealer network by providing technical diagnostics and solutions to resolve product concerns and maintain customer uptime.

Job Requirements:

  • Bachelor’s degree in Mechanical Engineering preferred or Associate Degree in Diesel/Automotive Technology with 5+ years of relevant experience.
  • Entry-level candidates must have co-op or internship experience in automotive or vehicle-related fields.
  • Experience working with technicians at dealerships or repair facilities.
  • Ability to diagnose and resolve complex technical issues.

Preferred Skills:

  • Master Technician Training status or willingness to achieve it.
  • Experience with diagnostic tools and service support systems.
  • Familiarity with eService case files and technical escalation processes.
  • Understanding of truck diagnostics and vehicle system troubleshooting.

Job Responsibilities:

  • Manage escalated technical cases and provide high-level technical support.
  • Assist dealerships and field networks in diagnosing and resolving product concerns.
  • Monitor eService case files to ensure best-in-class support.
  • Provide frontline support for field personnel and technical teams.
  • Supervise the service support escalation process and maintain case ownership.
  • Collaborate with engineering and quality teams to develop solutions for emerging product issues.
  • Develop and update service literature and technical documentation.
  • Deliver monthly technical training to support specialists and dealers.
  • Coordinate with internal and external teams to enhance dealer technical diagnostics and service support.
  • Support the training requirements of Dealer Technical Support through training programs and seminars.
  • Deploy and analyze data loggers as needed for field diagnostics.
  • Serve as a subject matter expert for new product launches.
  • Identify and contribute effective solutions to the knowledge bank.
  • Travel as necessary to support customers and the dealer network.


Pay Details: $21.00 to $28.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.entegee.com/candidate-privacy-information-statement/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
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