Benefits Specialist #25440-1

Davidson, North Carolina Office/Professional 9 days ago

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Manages tier II escalations, provides technical expertise on benefit plan policies, and supports HR teams with benefit processes, tools, and systems.

Responsibilities:

  • Resolve tier II escalations received through Service Now, emails, and phone calls within Service Partnership Agreements (SPA)
  • Act as a technical resource and subject matter expert on benefit plan policy interpretations, procedures, and processes
  • Provide coaching support to employees, HR, and managers regarding benefit plans, processes, tools, and systems
  • Troubleshoot and resolve HRIS and vendor system issues related to benefits and FMLA administration
  • Partner with other HR groups to promote team alignment and support new services and change management initiatives

Requirements:

  • Minimum of 5 years of Health and Welfare and FMLA Administration experience
  • Experience with HR systems required; PeopleSoft and Service Now preferred
  • Intermediate proficiency in MS Office (Excel, PowerPoint, etc.)
  • Bachelor’s degree in HR, Business Administration, or a related field preferred but not required

Preferred Skills:

  • Project management experience
  • Lean Six Sigma skills
  • SHRM Professional in Human Resources (PHR) certification


Pay Details: $20.00 to $22.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
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