IT Technician (Refreshing)

Job Posting Summary
Support the Northeast Regional IT Team in executing the Dell PC End-of-Lease refresh project, managing data in ServiceNow, addressing stockroom needs, and providing technical support to ensure compliance with Service Level Agreements (SLAs).

Job Requirements

• Bachelor’s degree in a related technical field or equivalent education/experience (preferred).
• Entry-level to 2 years of experience providing technical support in a networked environment.
• Experience performing hardware, software, break/fix, and troubleshooting.
• Proficiency with Windows XP, MS Outlook, and MS Office products.
• Experience using a commercial trouble ticketing system such as Remedy.
• Certifications such as A+, Security+, Net+, Microsoft, or Dell are desirable (specific certifications may be required within the role).

Preferred Skills

• Familiarity with asset management platforms like ServiceNow.
• Knowledge of stockroom and inventory management processes.

Job Responsibilities

• Assist in the execution of Dell PC End-of-Lease refresh project tasks.
• Manage and update data within the ServiceNow asset management platform.
• Collaborate with the IT team to address stockroom inventory and operational needs.
• Provide technical support for hardware, software, and troubleshooting in a networked environment.
• Track and document actions in a trouble ticketing system to ensure resolution accuracy.
• Support and maintain compliance with Service Level Agreements (SLAs).

Pay Details: $20.00 to $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance