IT Service Operations Support

Summary: IT Service Operations Senior Support Partner provides tier III technical support for IT infrastructure, ensures secure and reliable endpoint devices, and supports IT-related projects and continuous improvement initiatives.

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Job Requirements:

• Bachelor’s or Associate degree in a related IT technical field (preferred).
• 2+ years of experience in IT support.
• Experience with the ServiceNow platform.
• Experience supporting shop floor systems and hardware.
• Experience with Linux operating systems.
• Completion of Lean 101 & Lean 102 or equivalent training within 1 year of starting the position.

Job Responsibilities:

• Provide technical support for computers, tablets, mobile devices, printers, handheld scanners, and peripherals.
• Maintain hardware lifecycle and asset management activities.
• Manage minor and major incidents using ITIL best practices and the ServiceNow platform.
• Support hardware and software request fulfillment.
• Partner on IT projects, M&A activities, and deployment of emerging technologies.
• Conduct employee training on IT hardware and processes.
• Participate in continuous improvement initiatives using lean thinking and MDI methodologies.
• Ensure compliance with security standards and policies for client endpoint devices.
• Act as a key stakeholder in Lean activities and enterprise root cause analysis.
• Coach and train IT Service Operations Specialists.

Pay Details: $60,000.00 to $70,000.00 per year

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.entegee.com/candidate-privacy-information-statement/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance