IT Service Operations Support

Roanoke, Virginia Office/Professional 3 days ago

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Responsible for providing technical support through ServiceNow, managing hardware and software assets, and resolving internal user issues in a manufacturing environment.

Job Responsibilities

  • Support internal users through ServiceNow for IT issues and requests
  • Monitor and work through tickets for hardware, software, network, and mobile devices
  • Perform PC refreshes and printer/access point replacements
  • Manage hardware lifecycle, including tracking asset management, refreshing hardware, and replacing equipment
  • Support and troubleshoot Microsoft Office, third-party applications, iOS, Adobe, and peripherals
  • Provide meeting services support, including setting up and troubleshooting AV equipment
  • Work with third-party vendors for hardware and software solutions
  • Assist with shop floor system support in a manufacturing environment

Job Requirements

  • Bachelor's or Associate degree in an IT-related field (preferred)
  • 2+ years of experience in IT support
  • Experience with the ServiceNow platform
  • Knowledge of hardware and software asset management processes
  • Familiarity with Linux operating systems
  • Experience supporting shop floor systems and hardware in a manufacturing environment

Preferred Skills

  • Experience working in a manufacturing environment
  • Familiarity with Lean 101 and Lean 102 training
  • Knowledge of network and access point troubleshooting
  • Experience managing third-party vendor relationships


Pay Details: $20.00 to $27.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
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