Customer Service Rep

Job Summary: Coordinate and manage order processing, shipping logistics, and customer inquiries with strong time management and computer skills.

Job Requirements:

• Proficiency in time management, including clocking in, organizing email, and adhering to break/lunch schedules.
• Strong basic computer skills, with the ability to navigate multiple systems daily.
• Previous experience with computer applications such as MS Outlook and data entry software.
• Ability to handle a high volume of inbound customer calls, especially during peak seasons.

Preferred Skills:

• Familiarity with HVAC equipment and related products (training provided).
• Experience in customer service, especially in non-call center environments.
• Basic knowledge of order entry, quote entry, and inventory look-up processes.

Job Responsibilities:

• Handle customer inquiries related to parts and equipment via phone, email, and other communication channels.
• Manage and coordinate deliveries and pick-ups, ensuring accurate tracking of shipments.
• Enter orders and quotes into systems, checking inventory availability and processing transactions.
• Refer unresolved customer issues to appropriate departments for further investigation.
• Maintain accurate records of customer interactions, including details of inquiries, complaints, and actions taken.
• Participate in weekly Teams meetings to discuss updates and team coordination.

Pay Details: $18.00 to $22.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.entegee.com/candidate-privacy-information-statement/

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.