IT Support Technician

Grand Rapids, Michigan Technicians 98 days ago

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Summary: Seeking a Contract IT Support Partner to provide tier II IT support for end-user issues, focusing on troubleshooting, root cause analysis, and resolving IT technology issues within an office and manufacturing environment.

Job Requirements:

  • Bachelor’s or Associate’s degree in an IT-related field or equivalent experience.
  • Broad technical IT knowledge and awareness of industry trends.
  • Advanced troubleshooting skills.
  • Experience with Microsoft Windows Operating Systems (Windows XP, Windows 7, Windows 10, Windows 11).
  • Proficiency in Microsoft Office Suite (2016/M365) and Microsoft Software (SharePoint, Teams, Visio).
  • PC hardware troubleshooting experience (Dell).
  • Experience with printer desktop/multifunction devices (Xerox, Zebra).

Preferred Skills:

  • Knowledge of ITIL best practices.
  • Familiarity with ServiceNow platform.
  • Experience in operational excellence, including root cause analysis, process improvement, risk reduction, security controls, and change management.

Job Responsibilities:

  • Provide onsite break/fix support for PCs, multifunction printers, barcode scanners, and other devices in office and manufacturing environments.
  • Perform technical, administrative, and support work in the installation and operation of new and existing PC systems.
  • Execute defined client computing lifecycle processes, including unboxing, configuring, installing software, and managing data transfers.
  • Assist with support of business/sector-specific infrastructure and network/server infrastructure.
  • Troubleshoot and collaborate with IT team members to resolve user support issues.
  • Follow and promote defined ticket management procedures, utilizing standard ticket management tools.
  • Manage end-to-end asset lifecycle, including inventory management and disposal, with updates in ServiceNow during every lifecycle change event.
  • Support software patching, OS servicing, risk remediation, PCI requirements, and other client deployments.
  • Assist customers with Microsoft 365 email and Teams on Android and iOS.
  • Provide training to employees on company hardware and software as needed.


Pay Details: $20.00 to $26.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.entegee.com/candidate-privacy-information-statement/

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
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