Repair Advocate Assoc. Lead

Summary: Seeking a Repair Advocate Associate Lead with expertise in diesel engine repair and customer service to manage dealer and customer communications, ensuring efficient repair processes and minimized downtime.

Job Requirements:

• Diesel Engine and Customer Service experience

• Diesel/Automotive Technical and Diagnostic experience (desired)

• Associates degree with 3+ years of technical truck/automotive and direct customer service experience or 5+ years without a degree (desired)

• Proficient in Microsoft Office

• Presentation skills/public speaking

Preferred Skills:

• Advanced troubleshooting capabilities

• Ability to manage high volumes of communication efficiently

Job Responsibilities:

• Serve as the main contact between dealer service departments and customers during breakdowns

• Manage interactions to expedite repairs and reduce downtime

• Monitor all communications regarding specific repairs, keeping customers informed about status and timelines

• Escalate issues to dealer or management when repair expectations are not met

• Complete tasks independently with limited supervision, providing guidance to less experienced colleagues

 

 Pay: 20-23

 Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client.

 

Pay Details: $20.00 to $23.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance